After reading a review on our Google profile today, though it wasn’t a good one, there are always two sides to the story. What were the motives behind it?
Though personally, as a business, we don’t agree with the review and are confident most of it is false, nonetheless, it was a bad review, which reflects badly on us.
In response to it, we ensured the client was well aware of what was included in the pricing and what wasn’t, being transparent and clear.
Initially, we were accused of missing a lot and spending hours upon hours redoing our work according to the review, which simply isn’t true. But it turns out after visiting the premise with the agent, for the cleaning we did, there was nothing more required, apart from a few blemishes on the bedroom walls, an exhaust fan cover we couldn’t remove due to the risk of breaking, and some leftover renovation items from the previous landlord.
Though the statement that we threatened to take their bond is true because they weren’t willing to pay for the real cost of the clean, which should have been close to $800, double what they actually paid.
Though our response was grateful and actually thanked them for the feedback, as good or bad feedback helps us make improvements in the business, it’s a hard pill to swallow.
Have you had a bad review?
Has someone falsely accused you of doing something?
It hurts, but we can learn from it, whether it’s true or false.
But the point of this blog post is to bring to people’s attention that in most, if not all cases, there are two sides to it. Rather than accepting one and not willing to get the other side, listen to both sides.
How can this help?
It can defuse the situation, resolve the situation, and maybe get a better Google review for everyone.
There are always two sides.
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