Kingdom Kleaning Group Terms & Conditions

Cleaning T&C’s

• Invoice Reference: Use the invoice number as the reference.

• Payment: Service needs to be paid in full before work commences. Payment is not based on time or hourly rate but is a fixed price for the relevant service and items.

• Suspension or Cancellation: Services are subject to suspension or cancellation. We reserve the right to suspend or cancel your services without notice if invoices remain unpaid. (Three strikes and you will be listed as no trade.)

• Workmanship Warranty: 18-hour workmanship warranty on all our work. If inspected by a third party before we leave, we no longer hold any liability or responsibility for the service completed. No claims will be accepted outside of 18 hours. A cost will apply for us to return.

• Cancellation Notice: We require 2 weeks’ notice if you are considering cancelling our services. For immediate cancellation, your per service per week or fortnight invoice amount is to be paid upfront for the 2-week notice period.

• Same Day Cancellation: Cancellation within 24 hours of service will see full payment retained unless we cancel, in which case it will be returned to you.

• Penalties: Penalties may apply to late invoices 7 days overdue ($132).

• On-site Quotes: On-site quotes now attract a fee of $165. To avoid this, we will do an unseen written quote accordingly.

• Minimum on site charge: $165 inc depending on the scope of works and if you are under a package price.

• Key Pickups: Key pickups will now attract a pickup fee of $55. If you wish not to pay this, please leave keys on-site.

• Missed Items: Photo evidence using a time stamp app within the 18 hour warranty of job completed which starts when we leave site.

• Exemptions on Cancellation Fees: Family or medical emergency.

  Fees that apply of specific payment terms if you wish to stay on your current terms:

• 7 days: 2.5% on top of your package price
•  14 days: 10% on top of your package price
• 30-60 days: 15% on top of your package price

Quotes

• Estimates: All quotes on all services are an estimate and a guide only, subject to change without notice. Quotes must be approved before work commences and they have an expiry date of 14 days, and an invoice will be issued for payment at the approval of the quote.

• Written Quotes: Written quotes are now required to be sent out – please request upon inquiry.

Why only an estimate?

Cost of business can change quickly due to business growth, compliance requirements, staff, wages, consumables, fuel costs, and unforeseen or unknown circumstances relating to the job at hand.

​Introduction to our full terms
Welcome to Kingdom Kleaning, we are committed to excellence and customer
satisfaction. By booking our services, you are agreeing to these terms and conditions. If you
don’t agree, please let us know before your first service.
Satisfaction Guarantee
We pride ourselves on our commitment to professional standards in all our cleaning tasks. If
you ever observe that a task included in your booking hasn’t been performed to these
standards, we assure you a responsive and fair resolution. Please inform within 18 hours of
service completion if this is the case. We will prioritize a return visit to re-clean the areas in
question at no extra charge, scheduling this at the earliest opportunity. This guarantees our
way of upholding our high-quality promise to you, ensuring your complete satisfaction with
our services.
Package-Based Service Model Kingdom Kleaning offers services based on a package model allowing our technicians to focus on a comprehensive, consistent service rather than hourly rates. This ensures
predictable pricing, efficiency, and customized cleaning to suit your needs.
Why a Package-Based Model benefits you:
 Predictable Pricing: Know exactly what you’re paying for upfront, without any
surprises.
 Efficiency and Focus: Our team concentrates on delivering the best results in the
most effective manner.
 Customized Cleaning: Tailored packages to suit different homes and cleaning
requirements.
Customised Quotes
If our packages do not fit your specific needs and you have requested a customised quote,
our technicians will complete all items requested in the quote to our high standards with any
additional items not specifically listed in the quote needing to be requoted and rebooked. If a
small, un-quoted item is raised at a clean, the decision to perform this task will solely be
determined by the allocated technician assigned to the service.

Kingdom Kleaning reserves the right to cancel and bill for any service where misleading
information is provided by the customer, this includes but is not limited to any safety
concerns, access issues and cleaning conditions not being stated honestly. This decision will
be made solely by the Kingdom Kleaning professionals.

Booking Confirmation
Booking online does not automatically confirm your appointment, only to reserve your
preferred time and type of service. Kingdom Kleaning has full time dedicated
administration staff that will confirm your booking via email or phone.
Each standard package is quoted on the expectation that the home has been thoroughly
cleaned within the last 4 weeks of the booked service. If it has been longer than this, this is
not our standard package and you will need to let us know so that we can quote
appropriately to bring your property up to a maintainable level of cleanliness. If you book
regular services and more than 4 weeks have passed, your first clean back with us will be at
a higher price than your regular quoted service to allow us the time to perform the clean to
our professional standards.
Billing Up front before services or fees apply to the below terms:

• Fees that apply of specific payment terms if you wish to stay on your current terms:

• 7 days: 2.5% on top of your package price
•  14 days: 10% on top of your package price
• 30-60 days: 15% on top of your package price

By booking with Kingdom Kleaning, a payment hold is placed on your preferred payment
card for the service amount one day before your booked appointment. If the hold fails, we
reserve the right to cancel any and all future appointments. The hold is charged with funds
taken on the day of service.
In the event that a service has been delivered and payment has not been received, the
customer agrees and understands that a debt collection service may be engaged to recover
withheld payment and/or legal proceedings will be instigated to recover payment with Kingdom Kleaning also to seek any additional cost to recover missing payment.

Service Technicians
Kingdom Kleaning Services take every reasonable step when recruiting potential staff
members to help us provide a high-level service and to build a safe and trusted brand in our
community. As a part of our process, Kingdom Kleaning has mandated that all staff must
pass a criminal history check and undertake relevant training. Kingdom Kleaning has
developed documented processes and policies outlining all behaviours and expectations
with each team member also receiving training on these matters before signing agreements
indicating their understanding.

Kingdom Kleaning carries all the relevant insurances for staff and by agreeing to book
services through Kingdom Kleaning you the customer are agreeing to raise any concerns
in a timely matter (not longer than 18-hour period) directly with us and not post publicly any
content that could damage the reputation of Kingdom Kleaning, or anyone affiliated with our
company.

 

In dealing with legal any legal matter Kingdom Kleaning stores all relevant information
containing proof of employees passing these minimum requirements additional to upholding
our company policies and passing monthly performance reviews to remain employed with
our company.
In the unlikely event that there is any wilful or malicious damage caused by our staff member
the customer agrees to view this as an act of the individual and not representative of the
Cleaning Company itself.

Right to Refuse Service
Kingdom Kleaning reserves the right to refuse or cancel services due to but not limited
by safety issues, hostile situations, extremely unsanitary conditions, or ongoing deliberate
miscommunications by the customer at any time including if a client fails to disclose sickness
within the home.
By booking with Kingdom Kleaning  the customer understands that our technician will
leave if they feel unsafe or disrespected by any person in the home and this extends to
animals, this will result in the customer receiving a full-service charge for the cancelled
service booking. It is a condition of Safe Work Australia that all
workers are provided a safe working environment without harassment of any kind. Failure to
provide a safe work environment can lead to potential legal action.

Cleaning Day Prep
By booking with Kingdom Kleaning the customer agrees to make sure that your home or business is
suitable and ready for our technician to perform their services. Each quote is provided based
on the cleaners focusing all their time on cleaning surfaces (and not tidying or picking up
toys and objects), we ask that you take a few minutes to tidy up to allow the cleaners easy
access to all areas/surfaces to be cleaned professionally including package items.
Kingdom Kleaning reserves the right to cancel/suspend a customer’s service at any time
if our technicians do not have suitable access to perform the booked service. If a booking is
cancelled due to the home not being ready/suitable to receive the professional service, the
customer understands and agrees to pay full payment due to lost booking opportunities
through no fault of our own.
Add-On Services
Additional services like dishwashing, emptying bins and bed making, etc. are available and
can be added to your package, these extra services will incur an additional fee. All added
extras will need to be booked before time, and not requested during a service booking so we
can make sure we allocate an appropriate amount of time to professionally complete these
tasks. You can book these services by contacting our dedicated administrative staff for
assistance.

Pets Policy
We understand that pets are part of the family, however we ask that all pets are fully secured
during the duration of our cleaning service, this is in line with our Safe Work policy.
Kingdom Kleaning reserves the right to cancel our service at full cost to the customer if
this requirement is not met.
*Please Note: Kingdom Kleaning does not handle pet waste. Kingdom Kleaning will
also not be held liable for any pet escaping or for the retrieval of any pet as it is the
customers responsibility to make sure all pets are secured correctly.
Service Fees
Kingdom Kleaning reserves the right to make pricing adjustments as needed. All
adjustments will be communicated directly with each customer in writing with no less than 14
days’ notice given. This does not include any circumstance where the customer has
provided deliberately misleading information on cleaning conditions, Kingdom Kleaning
reserves the right to either requote or cancel any service with the customer agreeing to pay
full-service fee in any such instance.

Payments

Payment is due on the day of service. Late payments may incur additional fees. (except for
funded services with terms expressed in the quote)

Refund Policy
Aligned with Consumer Law Australia(relative to your country), we offer a re-clean as
part of our service guarantee, all concerns must be reported within 18 hours.

Lockouts and Cancellations
Cancellations made by customers within 24hr of scheduled service will incur a full-service
fee to cover our cost as we are unable to fill your booking within this timeframe.
If you’re not home for your scheduled cleaning, no problem! Just let us know beforehand
how our trusted team can gain access to your property, whether it’s a key left in a secure
spot or an access code. This way, we can ensure your cleaning goes ahead smoothly and
your home is taken care of, even in your absence.

Continued customer cancellations may result in your services being suspended or cancelled
as we reserve this spot specifically for you and other customers may value this dedicated
time allocation.
Cancellation Resulting from Kingdom Kleaning
If the cancellation within 24 hours of service occurs from (Cleaning Company), this will
entitle the customer to receive their next scheduled service at half price for any
inconvenience, Kingdom Kleaning will try our best to have a different cleaner complete
your clean before cancelling your service, if a different cleaner is refused by the customer,
the customer will forgo the half price discount and will agree to wait for next scheduled clean
to receive service.

Cleaning Supplies and Equipment

Kingdom Kleaning has spent considerable time researching and training our technicians
on the products suitable for safe use on all surfaces within domestic homes and this is why
we insist on using our own equipment and products, this allows us to guarantee our service
and ensure the best results. For hygiene and effectiveness, we request that clients provide a
non-silicone toilet brush in good condition for each bathroom. If you do not have suitable
brush, Kingdom Kleaning offers the option to purchase one from us.
If you have a specific need such as luxury car entry, please ensure to mention this at the
time of booking confirmation. Kingdom Kleaning cannot be held responsible for any
unfavourable outcome if the customer does not make us aware of any specific needs.
Items We Cannot Clean

If the customer finds they have mould growing in the silicone of wet areas,
Kingdom Kleaning recommends you to have professionally replace the silicone.
Unreachable Areas and Heavy Items
Kingdom Kleaning takes the health and safety of our technicians seriously and we have
set ridged safety standards that our technicians must follow, these include areas such as –
no moving of large furniture, climbing of step ladders or lifting of heavy objects. If a customer
would like specific areas cleaned, the customer must make sure all furniture is removed
making the area accessible.
Please note – if you decide to use an unregistered and uninsured “cleaner” you may
personally become legally and financially responsible should that “cleaner” injure themselves
in your home.

Breakage/Damage & Loss Policy
Kingdom Kleaning is a fully registered, tax paying company with documented processes
and policies reinforced by regular training, we also carry both the right coverage and right

types of insurance for a compliant business. This means every reasonable step has been
taken to protect against personal liability (theft, damage) and public liability (accident). In
saying this nothing is foolproof so please advise our team if there are any issues regarding
the house i.e., faulty switches, cracked glass etc. to help us navigate any potential issues.
By agreeing to use (Cleaning Company), the customer agrees to view any potential theft or
malicious damage as the action of the individual and not the company as a whole as well as
bring any/all concerns directly to Kingdom kleaning Management as well as refraining from making
posts or comments in any public forum that may negatively impact (Company) either
directly or indirectly. All concerns must be brought to Management immediately and not
longer than 24hr passing.
Kingdom Kleaning has a zero tolerance to theft and will work with the customer to help
resolve any legitimate concerns.

Property Photo/Video Content
By agreeing to use Kingdom Kleaning you are agreeing to let us take and use
picture/video content for training and marketing purposes. Kingdom Kleaning agrees to not
use or publish any content obtained through our services that would positively identify the
household dwellers or cause any potential security risk. (No people, photos, bills etc.)

Weather Conditions
By agreeing to use Kingdom Kleaning services the customer agrees to allow our technician to
use both heating and cooling to help provide a safe workspace. (Fair Work Act)
Holidays
Kingdom Kleaning does not work on public holidays unless its an emergency. Your
service will continue on the next scheduled date.

Non-Solicitation of Employees
By Booking with Kingdom Kleaning you are entering an agreement not to solicit any of
our staff for any reason. We appreciate that you value the highly professional quality that our
team brings but please be aware that substantial time, effort, and money has been invested
in each team member.

Protection of Our Intellectual Property: Kingdom Kleaning holds its unique business
model, branding, and proprietary methods as intellectual property. We pride ourselves on
our innovation and originality in the cleaning industry and by entering an agreement to use
Kingdom Kleaning you are also agreeing to honour the nonduplication of any area of our
business model.

Notice to Competitors and Other Entities: Copying or imitating any aspect of our business
model, marketing materials, service packages, or operational strategies will be considered
an infringement of our intellectual property rights. We reserve the right to take legal action
against any individual or entity found to be replicating, in part or whole, any components of
our business that are legally recognized as our intellectual property.
Client Communication
To ensure you are receiving the best possible outcome please make sure you communicate
directly with our dedicated full-time administration team. You can contact us via email,
Facebook Messenger or call us and our team will respond promptly (within business hours).
Please contact us at any time with any feedback, so we can ensure we provide you with the
highest quality service possible.
Email Address: matt@kingdomkleaning.com.au
Phone Number: 0466 434 540

Social Media:
Follow us on social media for updates. We appreciate your likes and shares!

 

 

Give us a 5-star review on Facebook or Google and send us a screenshot to receive a free
gift of appreciation! We appreciate you supporting our business so we can continue to
support you.

 Contact Us

For any questions about these terms, please reach out to our customer support.

info@kingdomkleaning.com.au

0466 434 540